Steps We Have Taken to Ensure Uninterrupted Support, Client Access, and Data Security
Gallery Systems’ partnership with its clients is a responsibility everyone at the company treats with the utmost attention and care. In view of current events, we are sharing some information about our Business Continuity Plan that you may find useful.
Despite the uncertainty caused by COVID-19 and its effect on the global community, Gallery Systems plans to remain fully staffed and fully operational to continue delivering our industry-leading standards of support. We will do everything we can to assist our clients; there will be no interruptions in service.
In keeping with these commitments, Gallery Systems has taken the following steps to protect our clients and teams:
Offering Uninterrupted Support Services
All of Gallery Systems’ support team members – based in several different countries – have secure remote access to everything they require to continue assisting clients.
Providing 24/7 Accessibility for Clients with a Managed Hosting Plan
Products hosted by Gallery Systems will remain fully accessible to clients. Gallery Systems assures its clients that this ability will not change, with all data kept secured, protected, and available to authorized staff members.
Maintaining a Virtual Office
Gallery Systems’ staff is presently securely teleworking from their home offices. The company expects its productivity to be unaffected by this temporary change of venue.
Awareness and Meeting Clients’ Needs as They Evolve
We are closely monitoring all developments related to COVID-19. If additional actions are later required, Gallery Systems will take every measure necessary. The continued protection of the records and workflows of every Gallery Systems client is of paramount importance to the company.
Supporting Gallery Systems Clients
Gallery Systems’ support team is fully operational and all cases are being processed in the usual time frames. Clients requiring support should log in to the Gallery Systems Community and create a case; a member of our client support team will get in touch promptly.
On behalf of Gallery Systems, I wish the very best to you, your family, and your colleagues during this time.